Shipping Policy

How long does my order take to ship?

Orders are typically processed within 2–4 business days. Once shipped, delivery times will vary depending on the shipping carrier and destination. Customers will receive tracking information once their order has been shipped.

Please note:

• Do You Naturals is not responsible for delays caused by shipping carriers.
• Incorrect addresses may cause shipping delays.
• Shipping fees are non-refundable once an order has been processed.

If you experience an issue with delivery, please contact us and we will do our best to assist.

Return & Refund Policy

Can I return or refund a purchase?

Due to the personal nature of skincare and body products, we cannot accept returns on opened or used items.

However, your satisfaction is very important to us.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can assist you with a replacement or store credit.

Please include:

• Your order number
• A description of the issue
• Photos if applicable

We will work quickly to make things right.